Company Services
Full-Cycle Escorting, Sailing with Haiding—Interpretation of Shandong Haiding Shipbuilding's Full-Chain Service System
Throughout the entire life cycle of shipbuilding and operation, the depth and breadth of services directly determine the realization of customer value. Relying on decades of industry accumulation, Shandong Haiding Shipbuilding Co., Ltd. has built a full-chain service system covering pre-sales, in-sales, and after-sales stages, with the philosophy of "taking demand as the anchor, quality as the rudder, and service as the sail". It provides comprehensive support for global customers from program conception to long-term operation.
I. Pre-Sales: Accurately Targeting Demands, Customizing Exclusive Solutions
We firmly believe that high-quality service starts with a deep insight into customer needs. During the pre-sales stage, we are committed to transforming customers' vague needs into implementable professional solutions, eliminating decision-making concerns and establishing deep trust.
Comprehensive Demand Diagnosis: A consulting team composed of experts in hull design, power systems, operation management and other fields is set up. Through on-site investigations and scenario simulations, we deeply analyze customers' core demands—whether it is the operational efficiency requirements for offshore engineering ships, the safety adaptation standards for ro-ro passenger ships, or the carbon emission indicators for environmentally friendly ships, we can form accurate demand profiles. For special working conditions, we can provide industry competitor analysis and technical trend interpretation to support decision-making with data.
Customized Solution Output: Based on the results of demand diagnosis, combined with the company's 28 core product patents and experience in various classification society certifications, we tailor-made ship solutions. From the lightweight structural design of the hull, the integration of intelligent operation modules to the optimization of power systems, each configuration is marked with technical basis and value highlights. Through 3D model demonstrations and similar case reviews, the effect of the solution is made intuitively visible. For example, for dredging engineering customers, we can accurately match the appearance design patent of the "Deep-Water Dredging Ship" with the suction and drainage optimization technology, and clarify key indicators such as operation depth and efficiency.
Transparent Business Support: A clear and detailed quotation system is provided, specifying core terms such as raw material standards, process links, and delivery nodes. At the same time, compliance documents such as the company's ISO 9001 quality management system certification and industry-specific qualifications are publicly displayed, so that the cost composition and quality assurance can be verified. A dedicated business consultant follows up the whole process and flexibly responds to the needs of budget adjustment and clause negotiation to ensure an open and transparent cooperation process.
II. In-Sales: Full-Node Controllable Performance, Ensuring Delivery Quality
From order confirmation to ship delivery, we take "process visualization and quality traceability" as the core to ensure that every link meets the agreed standards and creates a secure performance experience.
Full-Node Progress Control: A dedicated project manager is assigned to each project, and a progress notification mechanism of "weekly updates and monthly reviews" is established. The status of key nodes such as ship design review, raw material inspection, hull welding, and equipment installation is synchronized in real time through a digital platform. For quality control points concerned by customers, on-site acceptance can be scheduled, and professional engineers will explain the technical standards and inspection procedures on site, such as non-destructive testing reports of hull welding and trial operation data of power systems, to realize the transparency of the production process.
Professional Construction Guarantee: Strictly abide by international maritime regulations and classification society standards, and implement a quality control system throughout the production process. A coordination mechanism has been established with well-known equipment suppliers to ensure the adaptability and reliability of core components; key processes are operated by certified technicians, and quality records are kept throughout the process. At the same time, the customer's on-site supervision experience is optimized, providing standardized office and living facilities, and assigning dedicated reception staff to coordinate communication matters, making the supervision process efficient and convenient.
Smooth Delivery Connection: Multiple rounds of full-system debugging and sea trial tests are organized before delivery, and customers are invited to participate in the whole process and sign acceptance documents; a complete delivery data package is sorted out, including as-built drawings, equipment manuals, patent technology operation guides, inspection reports, etc., to ensure document compliance. Assist customers in handling subsequent procedures such as ship registration and classification inspection, and coordinate on-site verification by classification societies to shorten the transition period from delivery to operation. For operators, customized training courses are carried out, covering equipment operation, daily maintenance and emergency handling, to ensure that the ship can operate in a standardized manner immediately after delivery.
III. After-Sales: Lifelong Operation and Maintenance Guarantee, Escorting Long-Term Operation
Ship delivery is not the end of service, but the starting point of long-term cooperation. We are committed to "rapid response, professional solution, and continuous optimization" to ensure the efficient operation of the ship throughout its life cycle.
Rapid Response Service: A "7×24-hour" global service hotline and online response platform are established. Within 1 hour after receiving inquiries or fault reports, the preliminary diagnosis of the problem is completed. For technical problems that can be solved remotely, senior engineers provide video guidance; for on-site handling, relying on the regional service network, technical personnel nearby are deployed first to rush to the site, and key sea areas can be reached within 48 hours.
Full-Life-Cycle Operation and Maintenance Support: Regular maintenance services of "annual regular inspection + quarterly remote inspection" are provided. According to the service life and operation intensity of the ship, a personalized maintenance plan is formulated to check potential hidden dangers such as hull structure and power system in advance, so as to extend the service life of the equipment. For old ships, optimized reconstruction schemes can be provided. For example, drawing on the experience of "jack-up platform upgrading", the operation capacity of the ship can be improved through module transformation to realize asset appreciation.
Reliable Spare Parts and Quality Assurance: An original spare parts center is set up to ensure that common spare parts are shipped within 48 hours, and emergency deployment services are provided for special spare parts. All spare parts are accompanied by quality assurance. We promise to provide competitive quality assurance services in the industry, including long-term quality assurance for the hull structure and 3-year quality assurance for core components. During the quality assurance period, free maintenance and spare parts replacement services are provided to completely solve worries.
Continuous Value Upgrading: Regular customer return visits are conducted to collect feedback on ship use and improvement suggestions, and technical innovation achievements are promptly transformed into upgrading services. When the ship needs energy-saving transformation and intelligent system upgrading, the company's R&D team can provide customized solutions, such as applying carbon emission reduction-related technology upgrades to help customers adapt to new environmental protection regulations. At the same time, priority cooperation rights and technical support are provided for old customers to build a long-term win-win cooperative relationship.
From demand customization to lifelong operation and maintenance, Shandong Haiding Shipbuilding implements professional capabilities throughout the entire service chain. These services not only rely on the company's accumulation of qualification certifications and patent technologies, but also originate from the core philosophy of "customer-centricity". Choosing Haiding means not only choosing a high-quality ship, but also choosing a marine equipment partner that provides full-process escort.
